EMAIL DETAILS

Rachel,
This is totally unacceptable. Please explain how I can do what you specifically say in your marketing I can do regardless of operating system.
> On Feb 9, 2017, at 8:35 PM, ifonebox@auntec.com wrote:
>
> Hello,
>
> Sorry for the late reply.
>
> Now iFonebox has updated new version which supports to extract and restore data from iCloud backup with iOS 9 or higher version.
> But the Mac version supporting iOS 9 iCloud backup will be much harder than windows version, thus the developer needs more time to overcome this problem.
> We will inform you once the new version for Mac is released.
> Also, you can use a Windows computer to install iFonebox and download iCloud backup. We will help you exchange your registration code.
> But if you don’t have a Windows computer, I think you can offer us your iCloud ID so that we can download iCloud backup for you if you are anxious to get back data from iCloud.
> We will promise your privacy and never leak your information.
>
> Sorry for the inconvenience and hope to hear from you.
> Best regards,
> Rachel
> ifonebox@auntec.com <mailto:ifonebox@auntec.com>
>
> From: Hunter Biden <mailto:hbiden@rosemontseneca.com>
> Date: 2017-02-10 07:31
> To: ifonebox@auntec.com <mailto:ifonebox@auntec.com>
> Subject: Re: See screen shots
> Can we please resolve this issue immediately
>
> Thanks
>
>
>> On Feb 9, 2017, at 5:26 AM, Hunter Biden <hbiden@rosemontseneca.com <mailto:hbiden@rosemontseneca.com>> wrote:
>>
>>
>> 1- trying to recover deleted messages and phone logs
>> 2- I've used both iTunes and device and I am now trying to recover from iCloud
>>
>> Sent from my iPhone
>>
>> On Feb 9, 2017, at 2:31 AM, "ifonebox@auntec.com <mailto:ifonebox@auntec.com>" <ifonebox@auntec.com <mailto:ifonebox@auntec.com>> wrote:
>>
>>> Hello,
>>>
>>> Thanks for the reply and we'll try our best to help you.
>>>
>>> In order to help you better, could you please tell me
>>> 1. What kind of data you want to recover?
>>> 2. Which kind of recovery mode you're using? (From device? iTunes backup? iCloud backup?),
>>> have you used recover from device and itunes backup mode?
>>>
>>> Sorry for the inconvenience and hope to hear from you.
>>> Best regards,
>>> Rachel
>>> ifonebox@auntec.com <mailto:ifonebox@auntec.com>
>>>
>>> From: Hunter Biden <mailto:hbiden@rosemontseneca.com>
>>> Date: 2017-02-09 12:18
>>> To: ifonebox@auntec.com <mailto:ifonebox@auntec.com>
>>> Subject: Re: See screen shots
>>> I cannot open any files from iCloud or by any means that are saved on iOS 9.1 or higher.
>>>
>>> Sent from my iPhone
>>>
>>> On Feb 8, 2017, at 10:03 PM, "ifonebox@auntec.com <mailto:ifonebox@auntec.com>" <ifonebox@auntec.com <mailto:ifonebox@auntec.com>> wrote:
>>>
>>>> Hello,
>>>>
>>>> Thanks for contacting us.
>>>>
>>>> I am sorry that I can view the screenshot very clearly, could you please grabe another image and describe your trouble in detail.
>>>>
>>>> <InsertPic_.png>
>>>>
>>>> Sorry for the inconvenience and hope to hear from you.
>>>> Best regards,
>>>> Rachel
>>>> ifonebox@auntec.com <mailto:ifonebox@auntec.com>
>>>>
>>>> From: rhb <mailto:rhb@rspdc.com>
>>>> Date: 2017-02-09 07:01
>>>> To: ifonebox <mailto:ifonebox@auntec.com>
>>>> Subject: Fwd: See screen shots
>>>> Please explain how I resolve issue below
>>>>
>>>>> Begin forwarded message:
>>>>>
>>>>> From: rhb@rspdc.com <mailto:rhb@rspdc.com>
>>>>> Subject: See screen shots
>>>>> Date: February 7, 2017 at 12:42:53 PM EST
>>>>> To: ifonebox@auntec.com <mailto:ifonebox@auntec.com>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> SWREG ORDER NUMBER: U7395586102
>>>>> Billing Information
>>>>> Robert Biden
>>>>> RSP LLC
>>>>> Washington, DC 20007
>>>>> United States
>>>>> rhb@rspdc.com <mailto:rhb@rspdc.com>
>>>>> iFonebox for Mac 1 @ USD 49.95 each
>>>>> Dear Robert Biden,
>>>>>
>>>>> Thank you for ordering 1 copy(s) of iFonebox for Mac.
>>>>>
>>>>> Please click the link below to get the latest full version and Registration Code.
>>>>> Get registration info here: http://static.auntec.com/getreg?order=7aa30c87dfa2ad647d224756bea2c1fd <http://static.auntec.com/getreg?order=7aa30c87dfa2ad647d224756bea2c1fd>
>>>>>
>>>>> Notes:
>>>>> 1. To use the full version, please make sure to register it with the provided Registration Code.
>>>>> 2. Please make sure there is no space before or after the Registration Code.
>>>>> 3. Please be sure that Registration Code is case sensitive.
>>>>> 4. Now you are listed in our mailing list automatically to get informed timely with product updates, special discounts, free holiday gifts, or product giveaway exclusively for purchased users. To ensure that you won’t miss the newsletters, please add ifonebox@auntec.com <mailto:ifonebox@auntec.com> to your contact list.
>>>>> 5. If you have any further queries please contact us at ifonebox@auntec.com <mailto:ifonebox@auntec.com>
>>>>> 6. To get instant technical support and product news, please like us on Facebook.
>>>>> https://www.facebook.com/ifonebox <https://www.facebook.com/ifonebox>
>>>>>
>>>>> Hope you enjoy the time with iFonebox for Mac. Thank you.
>>>>>
>>>>> Yours sincerely,
>>>>>
>>>>> Auntec Co., Ltd.
>>>>>
>>>>> PRODUCT SUPPORT INFORMATION - Aunsoft Software Customer Service
>>>>>
>>>>> If you require support with your product, Aunsoft Software can help you with your questions. Please contact Aunsoft Software at ifonebox@auntec.com <mailto:ifonebox@auntec.com> .
>>>>>
>>>>> Registration Backup Service 1 @ USD 7.95 each
>>>>> PRODUCT SUPPORT INFORMATION - SWREG Customer Service
>>>>>
>>>>> If you require another serial number for your product, SWREG can help. Please contact SWREG at https://www.cardquery.com/ <https://www.cardquery.com/>.
>>>>>
>>>>> PLEASE NOTE: If you have paid by credit card, the charge will appear on your statement as DRI*Aunsoft Software.
>>>>> Tax Total: USD 3.33
>>>>> Manual Processing Surcharge: USD 0.00
>>>>> Total of Order: USD 61.23
>>>>> Above pricing includes any shipping & handling.
>>>>>
>>>>> RECEIPT INFORMATION
>>>>> <https://www.swreg.org/cgi-bin/r.cgi?o=U7395586102&x=0058905cb50653e51510> Please click the following link to print out your receipt.
>>>>> Receipt for order U7395586102 <https://www.swreg.org/cgi-bin/r.cgi?o=U7395586102&x=0058905cb50653e51510>
>>>>> To look up your order, or to contact customer service, please go to https://www.cardquery.com/ <https://www.cardquery.com/>
>>>>> Sold By: DR MyCommerce, Inc. <https://www.mycommerce.com/swreg>
>>>>> 10380 Bren Road West
>>>>> Minnetonka , MN 55343
>>>>> US
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <Untitled(02-09-11-00-03).tiff>
>>>>> <Untitled(02-09-11-00-03).tiff>
>>>>
>>>> <Untitled(02-09-11-00-03).tiff>