EMAIL DETAILS

Hello,

Sorry for the trouble and we’ll try our best to help you.

Please click the download link here to reinstall the program then enter the previous registration code and try again.
If you were Win User:
http://download.auntec.com/Download?guid=EC71FC3B-3BBE-9B54-16E3-73191C5363A1&pkgid=ifonebox

If you were Mac User:
http://download.auntec.com/Download?guid=0628641B-7AF5-4470-AA01-3D016160B216&pkgid=ifonebox

Sorry for the inconvenience and hope it can help you.


Best regards,
Rachel
ifonebox@auntec.com

From: Hunter Biden
Date: 2017-01-25 17:58
To: ifonebox
Subject: Re: Bought mac version got windows
See below pls


On Jan 25, 2017, at 4:14 AM, ifonebox@auntec.com wrote:

Hello,

Thanks for the information.

I have confirmed your order for Mac, could you please share us the pop-up message of your trouble,
so that we can help you locate the problem better.

Hope to hear from you again.


Best regards,
Rachel
ifonebox@auntec.com

From: Hunter Biden
Date: 2017-01-25 10:39
To: ifonebox@auntec.com
Subject: Re: Bought mac version got windows
I downloaded from the link provided when I purchased and the link says it is for Mac but when downloaded it is the Microsoft software which will not open on my Mac how do I resolve this issue

Sent from my iPhone

On Jan 24, 2017, at 8:29 PM, "ifonebox@auntec.com" <ifonebox@auntec.com> wrote:

Hello,

Thanks for contacting us.

I am afraid that I feel little confunsed for your letter, colud you please elaborate your trouble so that we can help you better.
It would be great helpful if you can share a screenshot.

Hope to hear from you again.


Best regards,
Rachel
ifonebox@auntec.com

From: Hunter Biden
Date: 2017-01-25 02:56
To: ifonebox
Subject: Bought mac version got windows

Order Number:7395586102
Email:rhb@rspdc.com
Registration info for product:iFonebox for Mac
Download Link:http://download.auntec.com/download?guid=797B8CB0-49EC-431e-88FA-7449942168F2
Registration Code:7AA30C87DFA2AD64DA3215A51EA7EFF8