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November 24, 2010
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Dear Hunter,
I hope that this answers some immediate questions you may have.
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Question:
What's the story behind this move?

Answer:
We worked with our clients in the CycleLife gym after an electrical fire in our
current location displaced us for a couple of weeks last summer. We liked it so
much that we decided that we wanted to stay.
Question:
Why is this a good thing?
Answer:
We bring an enthusiasm for service that is not found in most training facilities.
Our attention to detail and pursuit of excellence can be seen in every program
we offer. We are also making some structural improvement to make your time in the
gym more enjoyable!
Question:
How does this affect my membership?
Answer:
We will honor all of your current membership terms and conditions. All of the services
that you enjoy upstairs will now be provided by the Water Street Gym.
Question:
What are your programs?
Answer:
Our focus is personal training and physical therapy.
Question:
What other services do you offer?
Answer:
We also offer Massage, Sports Rehabilitation, Sport-Specific Training, Pilates,Balance/Functional
Training, Biomechanic/Ergonomic Evaluations, Kids'sPrograms, and Private Chef Services.
Question:
How will my billing be impacted?
Answer:
You don't have to do a thing! As long as your credit card information is current
inthe Mind/Body system, your monthly billing will remain the same. The only difference
that you'll see will be reflected on your January statement as you will be billed
from "Perfect Fit, LLC."
Question:
What about Computrainer?
Answer:
Computrainer classes will still be offered at the scheduled times.
(I hope that you all enjoy riding without your "back against a wall.")
Question:
Will any of my services be affected?
Answer:
Yes, we hope that we will improve upon the delivery of all of the services that
you currently enjoy!
Question:
Will the hours change?
Answer:
We will operate during the same days/hours that you're accustomed to,
with one exception...
We will open at 6:00 AM week days and 7:00 AM on Saturdays.
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I'm happy to answer any additional questions you have and can always be reached
by email.
Yours in Health,
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Steve Kostorowski
Water Street Gym
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Water Street Gym | 3401 Water Street NW | Washington | DC | 200