EMAIL DETAILS
SUBJECT:
Answer Guide Series: Online Customer Service
PRI: NORMAL
FROM:
R
rapidrewards@luv.southwest.com
DATE:
2011-07-20 21:59:09
MSG_ID:
<0.0.129.A92.1CC472840A6E046.0@omp.luv.southwest.com>
RECIPIENTS:
TO:
H
hbiden@rosemontseneca.com
CONTENT:
TEXT: YES |
HTML: NO
PROCESSED
<html> <head> </head> <body> <table width="100%" height="100%" cellspacing="0" cellpadding="0" border="0" bgcolor="#e6e6e6" align="center" id="backgroundTable"> <tbody> <tr> <td valign="top" height="100%" align="left"> <table width="650" cellspacing="0" cellpadding="0" border="0" align="center" style="font-weight: normal; font-size: 12px; line-height: 17px; font-family: arial, sans-serif; color: #666666;"> <tbody> <tr> <td valign="middle" height="10" align="center" colspan="3"><span style="font-weight: normal; font-size: 11px; line-height: 13px; font-family: arial, sans-serif; color: #666666;">You are receiving this account information because you have a relationship with Rapid Rewards<sup style="line-height: 1px; font-size: 9px;">®</sup>.<br /> To opt out of the remaining Answer Guide Series e-mails, <a href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVSWVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX">click here</a>.<br /> <br /> If you are having trouble viewing this email, <a style="color: #5987c6;" title="click here" target="_blank" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVRVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX">click here</a>.</span></td> </tr> <tr> <td colspan="3"> <table width="650" cellspacing="0" cellpadding="0" border="0" style="font-weight: bold; font-size: 10px; line-height: 12px; font-family: arial, sans-serif; color: #3f3f3f;"> <tbody> <tr> <td width="168"><a target="_blank" title="SOUTHWEST.COM RAPID REWARDS" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVSVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><img width="168" height="140" border="0" style="display: block;" alt="SOUTHWEST.COM RAPID REWARDS" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/header-0-0.jpg" /></a></td> <td width="482"><img width="482" height="140" style="display: block;" alt="RAPID REWARDS® | ANSWER GUIDE SERIES" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/header-0-1.jpg" /></td> </tr> </tbody> </table> </td> </tr> <tr> <td width="10"><img width="10" height="1" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td bgcolor="#ffffff"> <table width="630" cellspacing="0" cellpadding="0" border="0" style="font-weight: normal; font-size: 12px; line-height: 16px; font-family: arial, sans-serif; color: #666666;"> <tbody> <tr> <td colspan="3"><img width="1" height="10" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td width="35"><img width="35" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="560"><b>Dear R Hunter:</b><br /> Welcome to the second issue of our Rapid Rewards<sup style="line-height: 1px; font-size: 9px;">®</sup> Answer Guide Series. This edition will provide you with an in-depth look at your online Customer Service tools, and show you how to navigate through your account online.</td> <td width="35"><img width="35" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td colspan="3"><img width="1" height="15" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> </tbody> </table> <table width="630" cellspacing="0" cellpadding="0" border="0" style="font-weight: bold; font-size: 10px; line-height: 15px; font-family: arial, sans-serif; color: #666666;"> <tbody> <tr> <td width="15" rowspan="8"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="600" colspan="5"><img width="600" height="38" style="display: block;" alt="In This issue" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/in-this-issue.gif" /></td> <td width="15" rowspan="8"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr bgcolor="#f8f9fa"> <td width="15"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="18" valign="top"><img width="18" height="15" alt="›" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-arrow-bullet.gif" /></td> <td width="307"><a style="color: #666666; text-decoration: none;"><span style="color: #666666;">ONLINE CUSTOMER SERVICE</span></a></td> <td width="18" valign="top"><img width="18" height="15" alt="›" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-arrow-bullet.gif" /></td> <td width="242"><a style="color: #666666; text-decoration: none;"><span style="color: #666666;">BOOKING AWARDS AND CONVERTING CREDITS</span></a></td> </tr> <tr bgcolor="#f8f9fa"> <td width="15"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td style="line-height: 10px;" colspan="2"><img width="292" height="10" style="display: block;" alt="................." src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/issue-hr-1.gif" /></td> <td style="line-height: 10px;" colspan="2"><img width="255" height="10" style="display: block;" alt="................." src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/issue-hr-2.gif" /></td> </tr> <tr bgcolor="#f8f9fa"> <td width="15"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="18" valign="top"><img width="18" height="15" alt="›" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-arrow-bullet.gif" /></td> <td width="559" colspan="3"><a style="color: #666666; text-decoration: none;"><span style="color: #666666;">ONLINE ACCOUNT ACCESS AND NAVIGATION</span></a></td> </tr> <tr bgcolor="#f8f9fa"> <td width="15"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td style="line-height: 10px;" colspan="4"><img width="292" height="10" style="display: block;" alt="................." src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/issue-hr-1.gif" /></td> </tr> <tr> <td colspan="5"><img width="600" height="27" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/in-this-issue-footer.gif" /></td> </tr> </tbody> </table> <table width="630" cellspacing="0" cellpadding="0" border="0" style="font-weight: normal; font-size: 11px; line-height: 13px; font-family: arial, sans-serif; color: #666666;" id="online-customer-service"> <tbody> <tr> <td width="15" rowspan="2"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td colspan="5"><img width="600" height="53" style="display: block;" alt="ONLINE CUSTOMER SERVICE" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/online-cust-svc.jpg" /></td> <td width="15" rowspan="2"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td width="18" valign="top"><img width="18" height="139" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/online-cust-svc-lt.gif" /></td> <td width="273" valign="top">Access your account information 24/7 using our<br /> online Customer Service tools. Login to your<br /> Rapid Rewards account on <a style="color: #666666; font-weight: bold; text-decoration: none;" target="_blank" title="southwest.com" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVTVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #666666;">southwest.com</span></a><sup style="line-height: 1px; font-size: 9px;">®</sup> to:<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-blue.gif" />View your account history<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-blue.gif" />Request your points for past flights<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-blue.gif" />Print receipts for past transactions<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-blue.gif" />Access the Automated Phone System to manage<br /> <img width="16" height="11" alt=" " src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" />your account<br /> <br /> <b style="color: #446898; font-size: 11px;">HOW TO VIEW YOUR ACCOUNT HISTORY</b><br /> Inside the "<b>Snapshot</b>" tab in your account, you can view upcoming trips, saved trips, and past flights that you have taken.<br /> <br /> <b style="color: #446898; font-size: 11px;">REQUESTING YOUR POINTS FOR PAST FLIGHTS</b><br /> Missing a flight from your account history? We will show you how to request points for past flights inside your account on <a style="color: #666666; font-weight: bold; text-decoration: none;" target="_blank" title="southwest.com" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVTVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #666666;">southwest.com</span></a>.<br /> </td> <td width="16" valign="top"><img width="16" height="194" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/online-account-access-middle.gif" /></td> <td width="275" valign="top"><b style="color: #446898; font-size: 11px;">HOW TO PRINT RECEIPTS FOR YOUR TRAVEL</b><br /> If you need to print receipts for your past flights taken after March 1, 2011, you have this feature right at your fingertips inside the "<b>Snapshot</b>" tab in your account.<br /> <br /> <b style="color: #446898; font-size: 11px;">HOW TO ACCESS OUR AUTOMATED PHONE SYSTEM</b><br /> Should you be away from your computer or need<br /> further assistance, you can always access our<br /> Automated Phone System. Through this system, you<br /> can find much of the same information that can be<br /> found online including your account history, past<br /> flights, tier progress, and more!<br /> <br /> <a target="_blank" title="LEARN HOW" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVUVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><img width="134" height="23" border="0" style="display: block;" alt="LEARN HOW" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/cta-learn-how.gif" /></a></td> <td width="18" valign="top"><img width="18" height="139" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/online-cust-svc-rt.gif" /></td> </tr> <tr> <td width="15" rowspan="2"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td colspan="5"><img width="600" height="5" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="15" rowspan="2"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> </tbody> </table> <table width="630" cellspacing="0" cellpadding="0" border="0" style="font-weight: normal; font-size: 11px; line-height: 13px; font-family: arial, sans-serif; color: #666666;" id="online-account-access"> <tbody> <tr> <td width="15" rowspan="4"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td colspan="5"><img width="600" height="53" style="display: block;" alt="ONLINE ACCOUNT ACCESS AND NAVIGATION" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/online-account-access.jpg" /></td> <td width="15" rowspan="4"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td width="18" valign="top"><img width="18" height="139" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/online-account-access-left.gif" /></td> <td width="273" valign="top">You can access all of your Rapid Rewards account information online at <a style="color: #666666; font-weight: bold; text-decoration: none;" target="_blank" title="southwest.com" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVTVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #666666;">southwest.com</span></a>. Unlock your personalized Rapid Rewards experience with this<br /> easy-to-follow video on:<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-orange.gif" />Logging in to your account and resetting<br /> <img width="16" height="11" alt=" " src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" />your password<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-orange.gif" />Updating your account information<br /> <br /> <b style="color: #e5870c; font-size: 11px;">LOGGING IN TO YOUR ACCOUNT AND<br /> RESETTING YOUR PASSWORD</b><br /> We will show you how to log in to your account from <a style="color: #666666; font-weight: bold; text-decoration: none;" target="_blank" title="southwest.com" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVTVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #666666;">southwest.com</span></a>. Forgot your password? No problem. We’ll show you how to retrieve your username or reset your password.</td> <td width="16" valign="top"><img width="16" height="194" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/online-account-access-middle.gif" /></td> <td width="275" valign="top"><b style="color: #e5870c; font-size: 11px;">UPDATING YOUR ACCOUNT INFORMATION</b><br /> Stay connected to get the most out of your<br /> Membership. Learn how you can update your contact<br /> information, set your communication preferences, and sign up for Rapid Rewards e-mails, all in the<br /> "<b>My Preferences</b>" section in your account. <img width="1" height="10" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <a target="_blank" title="WATCH THE VIDEO" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVWVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><img width="221" height="67" border="0" style="display: block;" alt="WATCH THE VIDEO" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/cta-watch-video-1.gif" /></a></td> <td width="18" valign="top"><img width="18" height="139" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/online-account-access-right.gif" /></td> </tr> <tr> <td colspan="5"><img width="600" height="37" style="display: block;" alt="------------------------------" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/hr.jpg" /></td> </tr> <tr> <td width="18" valign="top"><img width="18" height="139" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="273" valign="top">Interested in ways to earn more points and<br /> special recognition? Watch this video to learn<br /> how to:<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-orange.gif" />Track your progress toward A-List, A-List<br /> <img width="16" height="11" alt=" " src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" />Preferred, and Companion Pass status<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-orange.gif" />View your available promotions<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-orange.gif" />Redeem points for reward flights<br /> <img width="1" height="4" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <img width="16" height="11" alt="·" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-bullet-orange.gif" />Explore our interactive Free<img width="6" height="11" alt="*" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-plane.gif" /><br /> <img width="16" height="11" alt=" " src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" />Flight Tracker<br /> <br /> <b style="color: #e5870c; font-size: 11px;">TRACK YOUR PROGRESS TOWARD A-LIST,<br /> A-LIST PREFERRED, AND COMPANION PASS STATUS</b><br /> Tier status brings added benefits designed to make<br /> your travel experience more rewarding. You'll learn<br /> where you can check your progress toward Tier status, the number of flights you have flown and the number of Tier Qualifying Points* you have earned in a calendar year, along with your percentage to goal.</td> <td width="16" valign="top"><img width="16" height="194" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/online-account-access-middle.gif" /></td> <td width="275" valign="top"><b style="color: #e5870c; font-size: 11px;">VIEW YOUR AVAILABLE PROMOTIONS</b><br /> Rapid Rewards promotions are a great way to<br /> rack up points. We'll show you where to find the<br /> promotions for which you are eligible and show<br /> you how to register for them.<br /> <br /> <b style="color: #e5870c; font-size: 11px;">REDEEM POINTS FOR REWARD FLIGHTS</b><br /> Want to redeem points for your next flight? Find<br /> out how to book your reward flight using your <br /> Rapid Rewards Points.<br /> <br /> <b style="color: #e5870c; font-size: 11px;">EXPLORE OUR FREE FLIGHT TRACKER</b><br /> Use our interactive Free Flight Tracker to explore<br /> where your points can take you and track your<br /> progress toward that next vacation. <img width="1" height="10" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /> <a target="_blank" title="WATCH THE VIDEO" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVYVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><img width="221" height="67" border="0" style="display: block;" alt="WATCH THE VIDEO" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/cta-watch-video-1.gif" /></a></td> <td width="18" valign="top"><img width="18" height="139" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> </tbody> </table> <table width="630" cellspacing="0" cellpadding="0" border="0" style="font-weight: normal; font-size: 11px; line-height: 13px; font-family: arial, sans-serif; color: #666666;"> <tbody> <tr> <td width="15" rowspan="2"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td colspan="3"><img width="600" height="53" style="display: block;" alt="BOOKING AWARDS AND CONVERTING CREDITS" id="booking-awards" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/booking-awards.jpg" /></td> <td width="15" rowspan="2"><img width="15" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td width="18" valign="top"><img width="18" height="120" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/booking-awards-left.gif" /></td> <td width="564" valign="top">If you have existing Awards in your account, you can still redeem them for free flights. You can also convert active credits from the old Rapid Rewards Program into an Award. To put those credits to work, you'll simply need to supplement them with points from the new program. This video will show you the process of converting your new points into the credits you need to create your Award.<br /> <br /> We'll also show you where to find the expiration dates for existing credits and Awards from the old program so you don't lose any of your well-deserved rewards.<br /> <br /> <table width="564" cellspacing="0" cellpadding="0" border="0" style="font-weight: normal; font-size: 11px; line-height: 13px; font-family: arial, sans-serif; color: #666666;"> <tbody> <tr> <td width="289"><img width="289" height="10" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer-200.gif" /></td> <td width="275"><a target="_blank" title="WATCH THE VIDEO" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVAVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><img width="221" height="67" border="0" style="display: block;" alt="WATCH THE VIDEO" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/cta-watch-video-2.gif" /></a></td> </tr> </tbody> </table> </td> <td width="18" valign="top"><img width="18" height="120" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/booking-awards-right.gif" /></td> </tr> </tbody> </table> </td> <td width="10"><img width="10" height="1" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td bgcolor="#f3f4fa" style="border-top: 1px solid #ebedf6;" colspan="3"> <table width="650" cellspacing="0" cellpadding="0" border="0" align="center" style="font-weight: bold; font-size: 10px; line-height: 16px; font-family: arial, sans-serif; color: #5987c6;"> <tbody> <tr> <td colspan="13"><img width="650" height="10" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td width="123"><img width="123" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="64" align="left"><a style="color: #5987c6; text-decoration: none;" target="_blank" title="BOOK NOW" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVBVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #5987c6;">BOOK NOW</span></a></td> <td width="1" bgcolor="#5987c6"><img width="1" height="16" style="display: block;" alt="|" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="105" align="center"><a style="color: #5987c6; text-decoration: none;" target="_blank" title="RAPID REWARDS" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVCVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #5987c6;">RAPID REWARDS</span></a></td> <td width="1" bgcolor="#5987c6"><img width="1" height="16" style="display: block;" alt="|" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="75" align="center"><a style="color: #5987c6; text-decoration: none;" target="_blank" title="PARTNERS" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVDVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #5987c6;">PARTNERS</span></a></td> <td width="1" bgcolor="#5987c6"><img width="1" height="16" style="display: block;" alt="|" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="82" align="center"><a style="color: #5987c6; text-decoration: none;" target="_blank" title="BUY POINTS" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVSRVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #5987c6;">BUY POINTS</span></a></td> <td width="1" bgcolor="#5987c6"><img width="1" height="16" style="display: block;" alt="|" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="74" align="right"><a style="color: #5987c6; text-decoration: none;" target="_blank" title="CONTACT US" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVSSVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #5987c6;">CONTACT US</span></a></td> <td width="123"><img width="123" height="1" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> </tbody> </table> </td> </tr> <tr> <td colspan="3"><img width="650" height="31" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/subnav.gif" /></td> </tr> <tr> <td width="10"><img width="10" height="1" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td bgcolor="#ffffff"> <table width="630" cellspacing="0" cellpadding="0" border="0" style="font-weight: normal; font-size: 11px; line-height: 17px; font-family: arial, sans-serif; color: #5987c6;"> <tbody> <tr> <td width="400"><img width="400" height="17" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="22"><a style="text-decoration: none;" target="_blank" title="Become a fan" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVSTVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><img width="17" height="17" border="0" alt="Become a fan" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-facebook.jpg" /></a></td> <td width="93"><a style="color: #5987c6; text-decoration: none;" target="_blank" title="Become a fan" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVSTVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #5987c6;">Become a fan</span></a></td> <td width="22"><a style="text-decoration: none;" target="_blank" title="Follow us" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVSUVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><img width="17" height="17" border="0" alt="Follow us" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-twitter.jpg" /></a></td> <td width="93"><a style="color: #5987c6; text-decoration: none;" target="_blank" title="Follow us" href="http://luv.southwest.com/servlet/cc6?kOHpjQUYAUQSVa7b9Gvx0w1Gfwv21GvG86Q8wfVaVSUVLuHptVa7b9Gvx0w1Gfwv21GvG86Q8wfVXLX"><span style="color: #5987c6;">Follow us</span></a></td> </tr> </tbody> </table> </td> <td width="10"><img width="10" height="1" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td width="10"><img width="10" height="1" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td><img width="630" height="20" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/footer.gif" /></td> <td width="10"><img width="10" height="1" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td colspan="3"><img width="650" height="20" style="display: black;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> <tr> <td colspan="3"> <table width="650" cellspacing="0" cellpadding="0" border="0" style="font-weight: normal; font-size: 10px; line-height: 16px; font-family: arial, sans-serif; color: #9f9f9f;"> <tbody> <tr> <td width="25"><img width="25" height="1" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> <td width="600"><img width="6" height="11" alt="*" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/ico-plane-ftr.gif" />The Rapid Rewards reward flight is free, but travel is subject to the government-imposed September 11th Security Fee of up to $10 per roundtrip. *Tier Qualifying Points are earned from revenue flights or through select Southwest Airlines Rapid Rewards Credit Cards and are exclusive of bonuses and promotions. All Rapid Rewards rules and regulations apply.<br /> <br /> Southwest Airlines<br /> 2702 Love Field Drive<br /> Dallas, TX 75235<br /> <br /> ©2011 Southwest Airlines Co. All Rights Reserved.<br /> <br /> This e-mail was sent to: HBIDEN@ROSEMONTSENECA.COM</td> <td width="25"><img width="25" height="1" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> </tbody> </table> </td> </tr> <tr> <td colspan="3"><img width="650" height="40" style="display: block;" alt="" src="http://a248.e.akamai.net/f/248/47562/14d/ig.rsys4.net/responsysimages/swair/2011_RR_Ed_Series2/L_20110720_EDseries_W_Credits/spacer.gif" /></td> </tr> </tbody> </table> </td> </tr> </tbody> </table><br><br><img border="0" width="3" height="3" src="http://sns1.rsys4.net/servlet/eof?lPHpkDWYZWDUEa8b.2e.26uFyvz.26fvu0z.26u.2697D9vfEaEvE_L_"> </body> </html>
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