Re: Bought mac version got windows

SUBJECT:

PRI: NORMAL

FROM:

H

hbiden@rosemontseneca.com

DATE:

2017-01-25 20:24:06

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<8B02E50A-3540-424A-B79E-205203C5E559@rosemontseneca.com>

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TO:

I

ifonebox@auntec.com

CONTENT: TEXT: YES | HTML: YES

PROCESSED

Please let me know how to fix the issue.


> On Jan 25, 2017, at 4:58 AM, Hunter Biden <hbiden@rosemontseneca.com> wrote:
>
> See below pls
>
>
>
>> On Jan 25, 2017, at 4:14 AM, ifonebox@auntec.com <mailto:ifonebox@auntec.com> wrote:
>>
>> Hello,
>>
>> Thanks for the information.
>>
>> I have confirmed your order for Mac, could you please share us the pop-up message of your trouble,
>> so that we can help you locate the problem better.
>>
>> Hope to hear from you again.
>>
>> Best regards,
>> Rachel
>> ifonebox@auntec.com <mailto:ifonebox@auntec.com>
>>
>> From: Hunter Biden <mailto:hbiden@rosemontseneca.com>
>> Date: 2017-01-25 10:39
>> To: ifonebox@auntec.com <mailto:ifonebox@auntec.com>
>> Subject: Re: Bought mac version got windows
>> I downloaded from the link provided when I purchased and the link says it is for Mac but when downloaded it is the Microsoft software which will not open on my Mac how do I resolve this issue
>>
>> Sent from my iPhone
>>
>> On Jan 24, 2017, at 8:29 PM, "ifonebox@auntec.com <mailto:ifonebox@auntec.com>" <ifonebox@auntec.com <mailto:ifonebox@auntec.com>> wrote:
>>
>>> Hello,
>>>
>>> Thanks for contacting us.
>>>
>>> I am afraid that I feel little confunsed for your letter, colud you please elaborate your trouble so that we can help you better.
>>> It would be great helpful if you can share a screenshot.
>>>
>>> Hope to hear from you again.
>>>
>>> Best regards,
>>> Rachel
>>> ifonebox@auntec.com <mailto:ifonebox@auntec.com>
>>>
>>> From: Hunter Biden <mailto:hbiden@rosemontseneca.com>
>>> Date: 2017-01-25 02:56
>>> To: ifonebox <mailto:ifonebox@auntec.com>
>>> Subject: Bought mac version got windows
>>>
>>> Order Number: 7395586102
>>> Email: rhb@rspdc.com <mailto:rhb@rspdc.com>
>>> Registration info for product: iFonebox for Mac
>>> Download Link: http://download.auntec.com/download?guid=797B8CB0-49EC-431e-88FA-7449942168F2 <http://download.auntec.com/download?guid=797B8CB0-49EC-431e-88FA-7449942168F2>
>>> Registration Code: 7AA30C87DFA2AD64DA3215A51EA7EFF8
> <Screen Shot 2017-01-25 at 4.54.07 AM.png><Screen Shot 2017-01-25 at 4.54.07 AM.png>

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