EMAIL DETAILS

On behalf of United Airlines, we want to express our sincere apologies for your
experience with flight 1662 on October 12, 2014.

At United, we take pride in being a reliable part of your travel plans and your satisfaction
is of paramount importance. I invite you to visit the following website to select a token
of our appreciation.

http://www.united.com/appreciation

Please be sure to visit the website within the next 90 days and have your flight information
handy. Family members who traveled together under the same email address should access this
site individually.

Thank you for your time. Again, your satisfaction and your business is important to us
and we look forward to serving you better in the near future.

Sincerely,

Ellen Czachor
Proactive Recovery Operations Team
United Airlines