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Uber
From before the start of your trip until after it's finished, safety is built into every step of the Uber experience. Look under the hood and see how.


BEFORE YOU RIDE


BACKGROUND CHECKS

Drivers pass federal, multi-state, and county background checks before driving.


Extensive Screening


Uber prohibits drug or alcohol offenses, severe traffic violations, and sexual offenses.


Insurance


From pick up to drop off, your ride is covered by a $1M commercial insurance policy.


REQUEST A RIDE


Safe Pickups


The app pinpoints your location so you can request a ride from anywhere and wait safely.


Nobody’s A Stranger


Your driver's name, photo, and vehicle information appear in the app.


Disguised Phone Numbers


Communication between riders and drivers is anonymized to protect private phone numbers.


DURING YOUR TRIP


Always On The Map


The GPS-enabled map provides your driver's location and trip details in real-time.


Share My ETA


Share your ETA with friends and family to keep track of your ride and safe arrival.


Hassle-Free Payments


Your credit card is on file so you never need to carry cash or stop at an ATM.


AFTER YOU RIDE


Actionable Feedback


You rate your experience after every trip and drivers do the same.


Trip History


After each ride, you receive a detailed email receipt with trip route, driver name, and total fare.


24/7 Support


Lose something? Have questions? Contact our 24/7 customer support.


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Uber Technologies Inc.
1455 Market Street San Francisco, CA 94103
mailto:support@uber.com
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