EMAIL DETAILS

Eric D. Schwerin
eschwerin@rosemontseneca.com

Sent from my iPhone

Begin forwarded message:

> From: Yahoo! Mobile <mobile-device-si-tech@cc.yahoo-inc.com>
> Date: October 10, 2011 11:50:50 AM EDT
> To: <eschwerin@rosemontseneca.com>
> Subject: Re: Mobile:Fantasy Sports (KMM183057400V61833L0KM)
> Reply-To: Yahoo! Mobile <mobile-device-si-tech@cc.yahoo-inc.com>
>

> Hello Eric,
>
> Thank you for writing to Yahoo Fantasy Sports.
>
> How are you today?
>
> I appreciate you bringing the issue with being unable to access our
> Fantasy Football app to our attention.
>
> We understand your frustration and apologize for any inconvenience this
> may have caused. I would like to assure you that we are adding features
> and better stability to our Fantasy Football app as quickly as possible.
>
>
> Our engineers believe they have identified the cause of this error and
> hope to have the fix implemented in our next update.
>
> The updated version should be released relatively soon, but is
> contingent on Apple's approval before going to iTunes. We appreciate
> your patience in the meantime.
>
> If you have any other issues, please reply to this email; and we will
> gladly assist you.
>
> We greatly apologize for any inconvenience this may be causing you.
> Good luck this season and have a wonderful day!!
>
> Thank you again for contacting Yahoo! Fantasy Sports.
>
> Regards,
> Gabriela
>
> Yahoo! Customer Care
>
> For assistance with all Yahoo! services please visit:
>
> http://help.yahoo.com/
>
> New and Improved Yahoo! Mail - better than ever!
>
>
>
> Original Message Follows:
> -------------------------
>
> 1. What is your name and Yahoo ID?
> ------------------------------------
>
> Name: Eric
> Yahoo ID: ericschwerin#59
>
> 2. What is your email address?
> ------------------------------------
>
> Email Address: eschwerin@rosemontseneca.com
>
> 3. What can we help you with?
> ------------------------------------
>
> Topic: Fantasy Sports
> Description of issue:
> The fantasy football app for iPhone and iPad consistently has problems
> loading and connecting and is reliable only 33% of the time. And it has
> nothing to do with the strength of signal - if happens in a strong wifi
> network and with a strong 3G signal. If this isn t fixed it is going to
> cause people not to use yahoo for fantasy football next season as many
> people are complaining about it.
>
> 4. Device Information
> ------------------------------------
>
> Information on all BP headers can be found here: http://twiki.corp.yahoo.com/view/MobileDevel/BlueprintHeaders
> Detected Device Grade: A
> Entry from Widget ID: __
> INTL: us
> LANG: en
> Accept-Language: en
> Geo-Country: us
> X-Yahoo-Partner-Id:
> X-Device-Info:
> id="8638";make="Apple";model="iPad";resolution="1064x768";os="iPhone";os
> ver="4.3.5";device_grade="A";device_class="8";device_type="Tablet";sms_s
> upport="true";sms_clickable_link="unknown";RTL_Support="true";
> X-Device-Accept:
> application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,i
> mage/png,*/*;q=0.5,
> video/*, video/pdl, video/pdl, text/xhtml-mp
> X-Device-MSID:
> X-Device-User-Agent: Mozilla/5.0 (iPad; U; CPU OS 4_3_5 like Mac OS X;
> en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Mobile/8L1
> Safari/533.17.9
> X-Device-UDID:
> X-Carrier-Info: id="UNKNOWN"; country="US"
>
> While Viewing: Contact from mobile device
> Date Originated: 18:46:56 PM / Sun, Oct 9th, 2011
>
>=2