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Dear Robert Biden:

Thanks for choosing United for your recent flight.

With every trip we work hard to earn your business and, most importantly, your satisfaction.

Please take a moment to let us know how we're doing by taking our http://www.ualsurvey.com/se.ashx?s=251137450F20B5AA08D1CBDD80DA637A03. Your comments will help us as we work to create a more flyer-friendly experience for you, and for all of our customers.

We recognize that you have choices when you travel, and we thank you again for flying with us.

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Jimmy Samartzis signature

Jimmy Samartzis
Vice President
Customer Experience
United Airlines


United management teams review feedback from surveys to help guide our policies, procedures, initiatives and performance. If you have a particular concern about a travel experience that may require a response from United, please visit our Contact Us page for details on submitting your request to the appropriate department.

If you no longer wish to receive survey invitation emails relating to your United flights, you may http://www.ualsurvey.com/oh.ashx?s=251137450F20B5AA08D1CBDD80DA637A03.