EMAIL DETAILS

Welcome to AT&T Multi-Device Protection Pack


One plan to protect up to 3 devices.


RE: Your mobile number(s) ending in 3298


Hi Robert Biden,


Thank you for enrolling in AT&T Multi-Device Protection Pack1. You have made a smart choice. Your coverage protects your AT&T smartphone. It also gives you the flexibility to cover two additional eligible devices when needed, including smartphones, tablets and laptops.


Get Started
Download the ProTech app to get fast access to ProTech support experts for device setup and questions about your devices.


Download the AT&T ProTech app by clicking below


Tap to chat with or call ProTech support from the app, or dial 888.4PROTECH (888.477.6832)


<https://itunes.apple.com/us/app/at-t-protech/id1253184033?ls=1&mt=8>
<https://play.google.com/store/apps/details?id=com.asurion.android.protech.att&hl=en>


Here's what you get:


AT&T Multi-Device Insurance


- Coverage against loss, theft, damage and out-of-warranty malfunctions for up to 3 eligible devices
- Device replacement as soon as next day2
- Flexible coverage where you can share 6 claims within any consecutive 12 month period across 3 devices, including tablets or laptops and you only need to register your devices when you submit a claim or need support
- Save 25-50% off your deductible if you’re claim-free for 6 months or more3
- Fast, convenient screen repair for eligible devices in select locations4


AT&T ProTech support


- Chat with or call a U.S.-based tech expert right from the app5
- Get help transferring content or connecting to other devices
- Easy access to customized self-help tips for your device


AT&T Photo Storage℠ app5


- Get 300GB of secure and automatic storage for your photos and videos6
- Easily share and manage your best memories


<https://att.com/mdppterms>
<https://protectioncenter.att.com/>


Need to file a claim?
Go to phoneclaim.com/att <https://phoneclaim.com/att> 24/7 or call 888.562.8662

Monday-Friday: 8AM-10PM ET

Saturday-Sunday: 9AM-9PM ET


Please go to att.com/mdppterms <https://att.com/mdppterms> to review the terms and conditions. Coverage is optional and you may cancel at any time without penalty. To cancel, or if you have questions, contact us at 888.562.8662 or log into your MyATT account at att.com/myatt <https://att.com/myatt>. Re-enrollment restrictions may apply.


KC1133_12_170830


This email was sent to: hbiden@rosemontseneca.com <mailto:hbiden@rosemontseneca.com>


As a reminder, your AT&T Multi Device Protection Pack $34.99 monthly charge will appear as two separate items on your bill, under the monthly charges section. The charges will appear as follows:


Multi-Device Protection Pack – Insurance
$25.97


Multi-Device Protection Pack – Support
$9.02


1AT&T Multi-Device Protection Pack (MDPP): Includes Multi-Device Insurance, AT&T ProTech, AT&T ProTech app, and AT&T Photo Storage app. Multi-Device Insurance is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. AT&T ProTech: Available for covered devices only; support provided by AT&T Mobility LLC. All applicable taxes and surcharges extra. For coverage details, visit att.com/mdppterms <https://att.com/mdppterms>. For a list of eligible devices and deductibles, visit phoneclaim.com/att/mdppdeductibletiers <https://phoneclaim.com/att/mdppdeductibletiers>.


2Claims for the replacement of connected mobile devices that are approved by 6PM ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Non-connected device repair and replacement generally takes 3–5 business days from the date Asurion receives the equipment.


3Declining deductibles: A non-refundable deductible will be charged for each approved claim. Continuously enrolled customers who go claim-free for 6-12 consecutive months save 25% off the standard deductible and at 12 consecutive claim-free months or more save 50% off the standard deductible. Declining deductibles are not applicable to the repair of connected devices, and the repair of a connected device will not impact a customer’s declining deductible eligibility.


4Screen repair: $89 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for screen repair. Visit att.com/protectioncenter <https://att.com/protectioncenter> to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Declining deductibles not applicable to screen repair and selecting screen repair option will not impact customer's declining deductible eligibility. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.


5The ProTech and Photo Storage apps require a compatible device with AT&T wireless service. Technical limits may prevent certain features from working on all devices. App functionality requires device powered on and connected to the internet. Data charges may apply for app download. Accuracy, availability, and timeliness are not guaranteed. Free versions of the apps with limited features are also available. ProTech and PhotoStorage apps provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up or Android 5.0 and up. For additional details as well as full terms and conditions, visit att.com/protech <https://att.com/protech>.


6App permissions must be accepted to allow for automatic backup when app is not running in the background.


If you have recently completed a change of financial responsibility, please note that your account history will start over on the date you assumed the account.


You have received this email because you are a wireless customer of AT&T. You will receive this type of notification to communicate important information about your account, payment or self-service options. If you have any questions about how AT&T collects, uses and protects your personal information as a wireless customer, please visit our Privacy Policy at att.com/privacy <https://att.com/privacy>.


©2017 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo and other marks are trademarks of AT&T Intellectual Property. All other trademarks, service marks and logos are the property of their respective owners.


Si desea recibir una versión en español de los términos y condiciones, visite att.com/mdppterms <https://att.com/mdppterms>.


MKT5904