EMAIL DETAILS

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<span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'">Dear ROBERT BIDEN,
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<span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'">Thanks for speaking with me today about the reason why you wish to change the name on your AAdvantage account. In order to proceed, please send us
<b>legal documentation supporting the name change</b>.<br>
<br>
Please include <b>your AAdvantage</b> number and your <b>preferred phone number</b> along with a copy of
<b>--one--</b> of the following:<o:p></o:p></span></p>
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<span style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="FONT: 7pt 'Times New Roman'">
</span></span></span><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">Marriage/Divorce certificate or other Name Change document<o:p></o:p></span></p>
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<span style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="FONT: 7pt 'Times New Roman'">
</span></span></span><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">One government-issued ID that includes
<b>BOTH the current name on the account AND the new name</b><o:p></o:p></span></p>
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<span style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="FONT: 7pt 'Times New Roman'">
</span></span></span><b><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">Two</span></b><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt"> government-issued IDs, one in the current name on the account, and the other in the new
name<o:p></o:p></span></p>
<p style="MARGIN: 0in 0in 10pt" class="MsoNormal"><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'">If you wish to
<b>email this documentation</b> back to us, </span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt">simply "forward" this message to
</span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt"><a href="mailto:AAdvantage.Customer.Svc@AA.com"><span style="COLOR: black">AAdvantage.Customer.Svc@AA.com</span></a><span style="COLOR: black">, and for prompt service,
<strong>do not change the subject line</strong></span></span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'">. Attach a copy of your documentation in any of the following formats,
not to exceed 1 mb:<br>
<br>
.pdf<br>
.tif<br>
.jpg<br>
.bmp<br>
<br>
Please note: There is no charge to make a name change on your account. Please do not send credit card information in an email attachment.<br>
<br>
If you prefer not to send us email, you may <b>FAX</b> copies of your documentation to
<b>(817) 963-7882</b>. Be sure to include <b>your AAdvantage number</b> and your <b>
preferred phone number</b> along with one of the documents listed above. It is not necessary to send both an email and a FAX. In either case,
<b>please allow up to 10 days from receipt</b> of your documentation for your account to be adjusted.<br>
<br>
Regards,<br>
<br>
<br>
<br>
AAdvantage Customer Service<br>
<br>
American Airlines<o:p></o:p></span></p>
<p style="LINE-HEIGHT: normal; MARGIN: 0in 0in 0pt" class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: #999999; FONT-SIZE: 8pt; mso-fareast-font-family: 'Times New Roman'">This email has been sent on behalf of American Airlines AAdvantage
Customer Service. We are happy to help you with any questions or concerns you may have. For all inquiries about the AAdvantage program, visit
</span><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 8pt"><a href="http://www.aa.com/contactaa"><span style="COLOR: #999999; mso-fareast-font-family: 'Times New Roman'">www.aa.com/contactaa</span></a></span><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: #999999; FONT-SIZE: 8pt; mso-fareast-font-family: 'Times New Roman'">
and select 'Customer Service' in the AAdvantage section.</span></span></p>
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<p class="MsoNormal">NOTICE: This email and any attachments are for the exclusive and confidential use of the intended recipient(s). If you are not an intended recipient, please do not read, distribute, or take action in reliance upon this message. If you have
received this in error, please notify me immediately by return email and promptly delete this message and its attachments from your computer.<o:p></o:p></p>
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