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Marc-Andre (Microsoft)
Thursday, November 29, 2018 2:11 PM GMT


[Machine generated alternative text: Microsoft]

Good morning

Hi I’m Marc, a Support Ambassador with Microsoft Office 365 Support. I’m making this courtesy call because you and your users will experience service disruptions when your Office 365 Business Premium subscriptions with Rosemont Seneca Advisors disabled on 2018-12-06.

You can see our communication about this by visiting your Office 365 Message Center (Admin Center > Health > Message center). If you want to see your current Office 365 subscription status, you can access the Admin Portal by logging into your account at https://portal.office.com<https://portal.office.com/>.

I’d like to set a convenient time to help you avoid this disruption. Please just reply to this email if a specific call back time works best. I’ll also reach out soon if you don’t have a chance to reply to this mail. If a phone call isn’t the best option you can also receive support using the ‘I’m Available’ feature or by accessing assistance links; here’s how:

‘I’M AVAILABLE’ FEATURE

* Go to: https://portal.office.com and log in with your default User ID for Office 365 'onmicrosoft.com email’, then click on the orange 'Need Help' icon on the bottom right of your admin center. Select ’I'm Available’, and the next available agent will be in contact with you shortly.

ASSISTANCE LINKS

To continue enjoying the benefits of [professional class email/installed Office applications/etc], you can follow the instructions in the below links:

1. Reactivate your Office 365 subscription (https://support.office.com/en-gb/article/Renew-Office-365-for-business-8d83b530-f4ca-47f6-a666-e5791cbacc7e)

2. Update your credit card information for Office 365 (https://support.office.com/en-gb/article/Add-update-or-remove-a-credit-card-in-Office-365-for-business-30ba9c83-50d8-4020-90ed-830a5b8c8724)

If you prefer not to receive these support communications going forward, just let me know. To learn how to manage your contact preferences for other parts of Microsoft, please read our Privacy Statement<https://go.microsoft.com/fwlink/?LinkId=521839>. Thank you for being a valued Microsoft customer. I look forward to making sure you get the best value. Have a great day.

Kind regards,

Marc

Office 365 Support Ambassador
My working hours: Monday to Friday 8:00 a.m. – 5:00 p.m. (EST)

[Machine generated alternative text: Microsoft]

http://support.office.com<http://support.office.com/>


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