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I recently sent you an invitation to complete a short survey regarding your stay with us at Four Seasons Hotel Baltimore, but noticed you did not get the opportunity to provide your feedback yet.

The survey should take no more than 5 minutes to complete. I would greatly appreciate hearing from you as only you can tell us if we are meeting your needs and expectations.

To begin the survey, please click on the following link:

http://survey.medallia.com/?c259w7m2yrvn7t5

I look forward to reading your comments and thank you for your valuable time.

Yours sincerely,

Julien Carralero
General Manager
Four Seasons Hotel Baltimore
200 International Drive
Baltimore, Maryland
U.S.A. 21202

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Please do not 'Reply' directly to this invitation.

Four Seasons Hotels and Resorts has arranged for Medallia, Inc., a leading provider of customer feedback solutions located in Palo Alto, California, to conduct this survey on our behalf, following our strict requirements.

If you prefer not to receive survey invitations regarding future stays at Four Seasons, you may unsubscribe here: http://survey.medallia.com/?c259w7m2yrvn7t5&reject=yes.

Should you have any difficulty viewing or completing this survey, please e-mail Medallia, Inc. at fourseasons_techsupport.c259w7m2yrvn7t5@express.medallia.com.

We may aggregate survey responses from a number of guests to have a picture of how we are doing and we may combine your responses to the survey with your guest profile to ensure we are meeting your needs.

Your privacy is important to us. View Four Seasons privacy policy: http://www.fourseasons.com/privacy.html. View Medallia, Inc.'s privacy policy: http://medallia.com/privacy