EMAIL DETAILS

Hello,

We believe that an unauthorized party may have accessed your account. To protect your information, we have:
-- Disabled the password to your account.
-- Reversed any changes made by this party.
-- Canceled any pending orders.

Please allow 5 hours for these actions to take effect.

After 5 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select "Forgot password?" and follow the instructions. After you enter your email or mobile phone number, you will receive an email or SMS message containing a personalized link. Click the link and enter your new password.

If you have any trouble resetting your password, call Customer Service at:

Customers in the U.S. or Canada: 1-866-216-1072
International customers: 1-206-266-2992

You will also need to:
-- Re-enter your complete payment method information the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You may need to update them.

We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing").

To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com
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