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Welcome to AT&T

Mobile Protection Pack


RE: Your mobile number(s) ending in: 3313


Hi Robert Biden,


Thank you for enrolling in AT&T Mobile Protection Pack.1 You made a smart choice to protect your device.


Get Started
Download the ProTech app to get fast access to ProTech support experts for device setup and questions about your device.


Download the AT&T ProTech app by clicking below


Tap to chat with or call ProTech support from the app, or dial 888.4PROTECH (888.477.6832)


<https://itunes.apple.com/us/app/at-t-protech/id1253184033?ls=1&mt=8>
<https://play.google.com/store/apps/details?id=com.asurion.android.protech.att&hl=en>


Here's what you get:


AT&T Mobile Insurance


- Comprehensive coverage for your AT&T device including loss, theft, damage and out-of-warranty malfunctions
- Device replacement as soon as next day2
- Save 25-50% off your standard replacement deductible if you’re claim-free for 6 months or more3
- Screen repair as soon as the same day for eligible devices in select locations4
- Two claims within any consecutive 12 months with a maximum device value of $1,500 per occurrence


AT&T ProTech support


- Set up a new phone and connect to your car, wireless speakers, Wi-Fi enabled devices, and accessories.
- Recommend the latest apps to customize your device for you.
- Easily transfer content from one device to another.


AT&T Photo Storage℠ app5


- 50GB of secure cloud storage for your photos and videos6
- Clear space from your device with the push of a button
- Easily edit and enhance your photos for sharing with friends and family.


<https://att.com/mppterms>
<https://protectioncenter.att.com/>


Please go to att.com/mppterms <https://att.com/mppterms> to review the terms and conditions which include a binding individual arbitration provision unless state exceptions apply. Coverage is optional and you may cancel at any time without penalty. To cancel, or if you have questions, contact us at 888.562.8662 or log into your MyATT account at att.com/myatt <https://att.com/myatt>. Re-enrollment restrictions may apply.


Thanks for choosing AT&T


Call ProTech support at 888.4PROTECH
Monday-Friday: 8AM-Midnight ET

Saturday-Sunday: 10AM-10PM ET


Need to file a claim?
Go to phoneclaim.com/att <https://phoneclaim.com/att> or call 888.562.8662

Monday-Friday: 8AM-10PM ET

Saturday-Sunday: 9AM-9PM ET


As a reminder, your AT&T Mobile Protection Pack monthly charge will appear as two separate items on your bill, under the monthly charges section. The charges will appear as follows:


Mobile Protection Pack - Support
$3.00


Mobile Insurance Premium
$8.99


KC1132_14_180411


This email was sent to: hbiden@rosemontseneca.com <mailto:hbiden@rosemontseneca.com>


1AT&T Mobile Protection Pack: Includes AT&T Mobile Insurance, ProTech support, AT&T ProTech app, and AT&T Photo Storage app. Mobile Insurance is underwritten by Continental Casualty Company, a CNA company (CNA), Chicago IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. All applicable taxes and surcharges extra. For coverage details, visit att.com/mppterms <https://att.com/mppterms>. For a list of eligible devices and deductibles, visit phoneclaim.com/att/mimppdeductibletiers <https://phoneclaim.com/att/mimppdeductibletiers>.


2Claims for replacement devices approved by 6PM ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery.


3Declining deductibles: A non-refundable deductible will be charged for each approved claim. Continuously enrolled customers who go claim-free for 6-12 consecutive months save 25% off the standard deductible and at 12 consecutive claim-free months or more save 50% off the standard deductible. Declining deductibles are not applicable to screen repair.


4Screen repair: $49 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for screen repair. Visit phoneclaim.com/att <https://phoneclaim.com/att> or call 888.562.8662 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Declining deductibles not applicable to screen repair and selecting screen repair option will not impact customer’s declining deductible eligibility. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.


5The ProTech and Photo Storage apps require a compatible device with AT&T wireless service. Technical limits may prevent certain features from working on all devices. App functionality requires device powered on and connected to the internet. Data charges may apply for app download and app usage. Accuracy, availability, and timeliness are not guaranteed. Free versions of the apps with limited features are also available. ProTech and Photo Storage apps provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up or Android 5.0 and up. For additional details as well as full terms and conditions, visit att.com/protech <https://att.com/protech>.


6App permissions must be accepted to allow for automatic backup when app is not running in the background.


If you have recently completed a change of financial responsibility, please note that your account history will start over on the date you assumed the account.


You have received this email because you are a wireless customer of AT&T. You will receive this type of notification to communicate important information about your account, payment or self-service options. If you have any questions about how AT&T collects, uses and protects your personal information as a wireless customer, please visit our Privacy Policy at att.com/privacy <https://att.com/privacy>.


©2018 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo and other marks are trademarks of AT&T Intellectual Property. All other trademarks, service marks and logos are the property of their respective owners.


Si desea recibir una versión en español de los términos y condiciones, visite att.com/mppterms <https://att.com/mppterms>.


MKT59042


COV5234