EMAIL DETAILS

Dear Mr. Biden,

Thank you for your business; we appreciate the confidence you have
placed in us. In our continuing effort to provide exceptional customer
service, OnStar(1) will be going through a system upgrade during the month
of February.

While we are working hard to make the transition as seamless as
possible, you may experience a delay with February billing transactions
such as monthly payments or refunds. We expect all outstanding
transactions to be completed within 1 to 2 weeks of your regular billing
date.

We apologize for any inconvenience this may cause. Please be assured
that during this time all core OnStar services including emergency,
security, navigation and Hands-Free Calling will continue to be
provided.

Sincerely,

Joanne Finnorn
Director of OnStar Subscriber Services


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Account Information
SUBSCRIBER: Mr. Robert H. Biden
ACCOUNT NUMBER: 012-0782-991
VEHICLE: 2009 GMC Yukon
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2-0782-991

(1) Visit onstar.com for coverage map, details, and system limitations.
Services vary by model and conditions. OnStar acts as a link to existing
emergency service providers.

If you are deaf, hard of hearing, or speech impaired, you
may now use the dedicated TTY connection to call us
toll-free at 1.877.248.2080 or email us at TTY@onstar.com
for assistance or with questions regarding your OnStar
account.

To unsubscribe from future OnStar email communications,
please go to:
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2-0782-991&email=hbiden@senecaga.com

Do you have questions or concerns? Please do not reply
to this email. Contact us for assistance at:
http://email.onstar.com/a/tBPIrKSATM9L3B8fl9uDmQgTZu9/contact?CREATIVE_ID=Emerg_Email&SPLIT_CODE=1&VIN=1GKFK13569R112963&VINTAGE 09&VEH_MAKE=GMC&VEH_MODEL_LINK=Yukon&MARKETING_ENTITY_KEY93200603&ACCT_SAK
2-0782-991

You can contact OnStar at the following address:
OnStar Subscriber Services, P.O. Box 1027, Warren, MI
48090-1027.

(C) 2012 OnStar. All rights reserved.

EM-EMERG-BRM-USE-011